Proceedings of the International Conference on Business, Economic, Social Science and Humanities (ICOBEST 2018)

Measurement and Improvement Analysis of Applications and Services with IT Balanced Scorecard on Online Transportation in Bandung

Authors
Bima Adhiguna, Dedi Sulistiyo
Corresponding Author
Bima Adhiguna
Available Online November 2018.
DOI
https://doi.org/10.2991/icobest-18.2018.42How to use a DOI?
Keywords
service, application, measurement, improvement, IT Balanced Scorecard
Abstract
Research aims to measure and improve services and applications to the performance of online transportation companies, namely the IT Balanced Scorecard. Measurement and analysis of data using the R-Commander application by measuring and analyzing several parameters in it. The result is that the data is valid because r (item, total) for each question 0.6. Whereasfor the classical assumption test, that is, no problemwith multicollinearity, there is nopositive and negative autocorrelation,and there is no problem with heteroscedasticity, but research datais not normally distributed because the data in the questionnaire is ordinal. Furthermore,for thelinear test and descriptive tests, it explainsthat thereis apositive influence between XI and X2 onY andthe results of the respondents areincluded inthegood category.So that it can be concluded that the service and application of the balanced scorecard is currentlyin the feasible category, there is a aresitive influence of services and applications onit balanced scorecardso that if an online transportation company wants to improve theperformance of the company can use these references.
Open Access
This is an open access article distributed under the CC BY-NC license.

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Proceedings
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
November 2018
ISBN
978-94-6252-611-2
ISSN
2352-5398
DOI
https://doi.org/10.2991/icobest-18.2018.42How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Bima Adhiguna
AU  - Dedi Sulistiyo
PY  - 2018/11
DA  - 2018/11
TI  - Measurement and Improvement Analysis of Applications and Services with IT Balanced Scorecard on Online Transportation in Bandung
PB  - Atlantis Press
SP  - 190
EP  - 194
SN  - 2352-5398
UR  - https://doi.org/10.2991/icobest-18.2018.42
DO  - https://doi.org/10.2991/icobest-18.2018.42
ID  - Adhiguna2018/11
ER  -