Proceedings of the International Conference on Democracy, Accountability and Governance (ICODAG 2017)

Street-Level Bureaucracy: Bureaucratic Reform Strategies Initiated From Bottom Level

Authors
Novia Kencana
Corresponding Author
Novia Kencana
Available Online November 2017.
DOI
10.2991/icodag-17.2017.38How to use a DOI?
Keywords
Bureaucratic Reform and Street Level Bureaucracy Bureaucratic Reform and Street Level Bureaucracy
Abstract

This literature review paper discusses Street Level Bureaucracy and the right effort to reform the lower level bureaucracy in order to create efficient, effective and accountable governance. Street Level Bureaucracy is a government agency that deals directly with the public in providing public services. Street Level Bureaucracy also has a role as a mediator between community and policy makers. Based on the literatures, it is found that discursive discrepancies, service delays and street level-corruption are the main issues of the lower level bureaucrats. Those issues are caused by various factors such as an incompetent implementing agency, poor organizational culture and weak supervision. Several problem solutions offered in this study i.e. improvements from the perspective of organizational capacity, implementing agencies and socio-cultural environment conditions.

Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

Volume Title
Proceedings of the International Conference on Democracy, Accountability and Governance (ICODAG 2017)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
November 2017
ISBN
978-94-6252-415-6
ISSN
2352-5398
DOI
10.2991/icodag-17.2017.38How to use a DOI?
Copyright
© 2017, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Novia Kencana
PY  - 2017/11
DA  - 2017/11
TI  - Street-Level Bureaucracy: Bureaucratic Reform Strategies Initiated From Bottom Level
BT  - Proceedings of the International Conference on Democracy, Accountability and Governance (ICODAG 2017)
PB  - Atlantis Press
SP  - 207
EP  - 211
SN  - 2352-5398
UR  - https://doi.org/10.2991/icodag-17.2017.38
DO  - 10.2991/icodag-17.2017.38
ID  - Kencana2017/11
ER  -