Legal Protection of Consumer Freedom of Opinion in Indonesia

DOI

10.2991/assehr.k.220207.048How to use a DOI?

Keywords

consumer; freedom of opinion; legal protection

Abstract

This article aims to analyze and describe forms of legal protection for consumers who provide opinions on the goods and/or services they use. The position of business actors who are stronger than consumers, sometimes makes consumers afraid to express their opinions about the goods and/or services they use. This research is normative legal research with a case approach regarding the freedom of opinion conveyed by consumers and the actions of business actors towards their consumers. The results of this study are the legal protection of consumer freedom of opinion is respected and guaranteed in Indonesia’s Constitution of 1945, Indonesia’s Freedom of Expressing Opinions in Public Number 9 of 1998, Indonesia’s Consumer Protection Law Number 8 of 1999, Indonesia’s Human Rights Law Number 39 of 1999. On the other hand, business actors who feel polluted / harmed by consumer opinions use the Information and Electronic Transaction Law to report it.

Copyright

© 2022 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article under the CC BY-NC license.

Download article (PDF)

TY  - CONF
AU  - Afrizal Mukti Wibowo
PY  - 2022
DA  - 2022/02/17
TI  - Legal Protection of Consumer Freedom of Opinion in Indonesia
BT  - Proceedings of the 2nd International Conference on Social Science, Humanity and Public Health (ICOSHIP 2021)
PB  - Atlantis Press
SP  - 279
EP  - 283
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220207.048
DO  - 10.2991/assehr.k.220207.048
ID  - Wibowo2022
ER  -