Proceedings of the 4th International Conference on Sustainable Innovation 2020–Social, Humanity, and Education (ICoSIHESS 2020)

Chatbot for COVID-19 Emergency Response and Digital Neighborhood Surveillance

Authors
Ayu Amalia, Mohammad Sani Suprayogi
Corresponding Author
Ayu Amalia
Available Online 21 January 2021.
DOI
https://doi.org/10.2991/assehr.k.210120.115How to use a DOI?
Keywords
Twitter, Chatbot, COVID-19, Neighborhood Surveillance, Central Java
Abstract

COVID-19 pandemic gradually leads to habits shifting amongst Indonesians, which indirectly alters the increase of internet usage by 40% during ‘Work from Home’ period instigated by the Government (CNN Indonesia, 2020). Social media access is claimed as the main reason why netizens connect to the internet, indicated by 19,1% of 171.17 million internet users in Indonesia (Association of Indonesia Internet Service Provider (APJII) 2019). Social media’s ‘reach’ is considered as the indicator of the expansion and distribution of information potentials, marked by the production, dissemination and exertion of information by social media users or the netizens. Thus, highlights potential of independent neighborhood surveillance conducted progressively and continuously by social media users (netizens) to respond COVID-19 emergency matter through microblog-based social media platform known as ‘Twitter’. This research described Twitter chatbot feature potentials in order to respond netizens’ needs for information related to COVID-19 in Central Java province, as well as revealed Twitter’s chatbot practicality as a feature to accommodate government practice and policy implementation on digital neighborhood surveillance program during COVID-19 emergency respond instigated by Central Java Provincial Government.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 4th International Conference on Sustainable Innovation 2020–Social, Humanity, and Education (ICoSIHESS 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
21 January 2021
ISBN
978-94-6239-317-2
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.210120.115How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Ayu Amalia
AU  - Mohammad Sani Suprayogi
PY  - 2021
DA  - 2021/01/21
TI  - Chatbot for COVID-19 Emergency Response and Digital Neighborhood Surveillance
BT  - Proceedings of the 4th International Conference on Sustainable Innovation 2020–Social, Humanity, and Education (ICoSIHESS 2020)
PB  - Atlantis Press
SP  - 125
EP  - 130
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210120.115
DO  - https://doi.org/10.2991/assehr.k.210120.115
ID  - Amalia2021
ER  -