Model of Health Workers Competency in Public Service Perspective
- 10.2991/assehr.k.210120.112How to use a DOI?
- Model of Nurse Competency, Public Services, Community Health Centers (Puskesmas)
This study aims to formulate the competency model for health workers in the community health center (PUSKESMAS) at the coastal area of Surabaya. In the developing competency model of health workers, this study maps the nurse’s competence in the perspective of public service quality, they are: Responsiveness, Assurance, Empathy. This research used qualitative methods with a case study research strategy. The research data was from primary data with in-depth interviews and secondary data was from documents relevant to the research. The study interviewed 8 people consisted of health workers, non-health workers, and the community as patients at the Puskesmas in the coastal area of Surabaya City. The result of the study show that the nurse’s competence was good and appropriate with the minimum health service standards. But there is something that must be considered in the nurse competency model, namely cross-cultural communication
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Sri Wahyuni AU - Wildan Taufik Raharja PY - 2021 DA - 2021/01/21 TI - Model of Health Workers Competency in Public Service Perspective BT - Proceedings of the 4th International Conference on Sustainable Innovation 2020–Social, Humanity, and Education (ICoSIHESS 2020) PB - Atlantis Press SP - 104 EP - 110 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210120.112 DO - 10.2991/assehr.k.210120.112 ID - Wahyuni2021 ER -