Model of Health Workers Competency in Public Service Perspective

DOI

10.2991/assehr.k.210120.112How to use a DOI?

Keywords

Model of Nurse Competency, Public Services, Community Health Centers (Puskesmas)

Abstract

This study aims to formulate the competency model for health workers in the community health center (PUSKESMAS) at the coastal area of Surabaya. In the developing competency model of health workers, this study maps the nurse’s competence in the perspective of public service quality, they are: Responsiveness, Assurance, Empathy. This research used qualitative methods with a case study research strategy. The research data was from primary data with in-depth interviews and secondary data was from documents relevant to the research. The study interviewed 8 people consisted of health workers, non-health workers, and the community as patients at the Puskesmas in the coastal area of Surabaya City. The result of the study show that the nurse’s competence was good and appropriate with the minimum health service standards. But there is something that must be considered in the nurse competency model, namely cross-cultural communication

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Sri Wahyuni
AU  - Wildan Taufik Raharja
PY  - 2021
DA  - 2021/01/21
TI  - Model of Health Workers Competency in Public Service Perspective
BT  - Proceedings of the 4th International Conference on Sustainable Innovation 2020–Social, Humanity, and Education (ICoSIHESS 2020)
PB  - Atlantis Press
SP  - 104
EP  - 110
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210120.112
DO  - 10.2991/assehr.k.210120.112
ID  - Wahyuni2021
ER  -