Proceedings of the 4th International Conference on Research of Educational Administration and Management (ICREAM 2020)

Evaluation of the Quality of Education Services

Authors
Yayah Huliatunisa, Dadang Suhardan, Suparta Rasyid, Irawati Sabban
Corresponding Author
Yayah Huliatunisa
Available Online 12 February 2021.
DOI
10.2991/assehr.k.210212.071How to use a DOI?
Keywords
evaluation, quality education services, quality of TERRA services
Abstract

This study aims to examine the implementation of the quality of education services at the Faculty of Health Sciences, Muhammadiyah University of Tangerang. After several problems were found such as; service procedures are still in a manual pattern, there are mismatches of data between Faculties and Universities, there has been no development for improving the skills of education personnel, leaders who rarely attend so that have an impact on obstruction of communication and decision making, and inadequate infrastructure. The data was reviewed through the evaluation component CIPP (Context, Input, Process, Product) and compared to 8 National Education Standard and Guidelines for the Quality Assurance System of the Muhammadiyah University of Tangerang. It was also assessed using five TERRA service quality indicators, including: (Tangibility, Empathy, Reliability, Responsiveness, Assurance). This study was performed using a qualitative approach with descriptive, evaluative, and cross-sectional case studies through interviews, observation, and document study. The results demonstrated the poor implementation of quality education services. This was reviewed through evaluation components: 1. Context (Quality standards of the Faculty of Health Sciences, Vision, Mission, Values and Goals, Development Plan) based on indicators (Tangibility, Empathy); 2. Input (students, teaching staff and education, financing, infrastructure) based on indicators (Tangibility, Empathy); 3. Process (decision making, learning activities) based on indicators (Responsiveness, Reliability); 4. Product (academic-performance, non-academic), based on indicators (Assurance).

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 4th International Conference on Research of Educational Administration and Management (ICREAM 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
12 February 2021
ISBN
978-94-6239-335-6
ISSN
2352-5398
DOI
10.2991/assehr.k.210212.071How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Yayah Huliatunisa
AU  - Dadang Suhardan
AU  - Suparta Rasyid
AU  - Irawati Sabban
PY  - 2021
DA  - 2021/02/12
TI  - Evaluation of the Quality of Education Services
BT  - Proceedings of the 4th International Conference on Research of Educational Administration and Management (ICREAM 2020)
PB  - Atlantis Press
SP  - 320
EP  - 326
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210212.071
DO  - 10.2991/assehr.k.210212.071
ID  - Huliatunisa2021
ER  -