Evaluation of the Quality of Education Services
- DOI
- 10.2991/assehr.k.210212.071How to use a DOI?
- Keywords
- evaluation, quality education services, quality of TERRA services
- Abstract
This study aims to examine the implementation of the quality of education services at the Faculty of Health Sciences, Muhammadiyah University of Tangerang. After several problems were found such as; service procedures are still in a manual pattern, there are mismatches of data between Faculties and Universities, there has been no development for improving the skills of education personnel, leaders who rarely attend so that have an impact on obstruction of communication and decision making, and inadequate infrastructure. The data was reviewed through the evaluation component CIPP (Context, Input, Process, Product) and compared to 8 National Education Standard and Guidelines for the Quality Assurance System of the Muhammadiyah University of Tangerang. It was also assessed using five TERRA service quality indicators, including: (Tangibility, Empathy, Reliability, Responsiveness, Assurance). This study was performed using a qualitative approach with descriptive, evaluative, and cross-sectional case studies through interviews, observation, and document study. The results demonstrated the poor implementation of quality education services. This was reviewed through evaluation components: 1. Context (Quality standards of the Faculty of Health Sciences, Vision, Mission, Values and Goals, Development Plan) based on indicators (Tangibility, Empathy); 2. Input (students, teaching staff and education, financing, infrastructure) based on indicators (Tangibility, Empathy); 3. Process (decision making, learning activities) based on indicators (Responsiveness, Reliability); 4. Product (academic-performance, non-academic), based on indicators (Assurance).
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Yayah Huliatunisa AU - Dadang Suhardan AU - Suparta Rasyid AU - Irawati Sabban PY - 2021 DA - 2021/02/12 TI - Evaluation of the Quality of Education Services BT - Proceedings of the 4th International Conference on Research of Educational Administration and Management (ICREAM 2020) PB - Atlantis Press SP - 320 EP - 326 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210212.071 DO - 10.2991/assehr.k.210212.071 ID - Huliatunisa2021 ER -