Academic Service Quality Survey in Higher Education
- 10.2991/assehr.k.210212.041How to use a DOI?
- academic service, higher education, quality
This research aims to identify the implementation of academic service quality in Higher Education in Indonesia. The academic service is a core product of the Higher Education so positively perceived academic service quality will also lead to positive image of the Higher Education. However, inconsistency of academic service process gives negative effects on academic service image which is offered by the Higher Education. Based on this issue, the researchers take a descriptive research by a survey method to the students in Higher Education in Indonesia. Results of the research that are seen from reliability, responsiveness, assurance, empathy and tangible dimensions show various results. The implication of this research is that Higher Education can have ability to improve its academic service through more consistent, flexible and proper academic service paths to the students’ needs.
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Cucun Sunaengsih AU - Aan Komariah AU - Dedy Achmad Kurniady AU - Muthahharah Thahir AU - Badrud Tamam PY - 2021 DA - 2021/02/12 TI - Academic Service Quality Survey in Higher Education BT - Proceedings of the 4th International Conference on Research of Educational Administration and Management (ICREAM 2020) PB - Atlantis Press SP - 193 EP - 198 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210212.041 DO - 10.2991/assehr.k.210212.041 ID - Sunaengsih2021 ER -