Proceedings of the International Conference on Social Science 2019 (ICSS 2019)

Evaluation and Improvement of E-toll Card System at Toll Gate

Authors
Muhammad Syarif, Rachmad Hidayat
Corresponding Author
Muhammad Syarif
Available Online November 2019.
DOI
https://doi.org/10.2991/icss-19.2019.143How to use a DOI?
Keywords
e-toll, IPA, CIT, improvement
Abstract

The research was conducted to the manager or operator of toll road and e-toll users to find out what problems happened in transactions with e-toll cards. The purpose of the E-Toll Card is to simplify transactions and to unravel the traffic jam at the Suramadu toll gate. The methods used were the critical incident technique (CIT) and importance performance analysis (IPA). The research result in Suramadu toll road is 7 attributes that need to be improved. Evaluation and improvement of toll road usage system resulted that queue of vehicles at Suramadu toll gate was caused by the lack of socialization, lack of signs along Suramadu road access and lack of toll gate on Suramadu toll road. The toll road management is also required to provide a place for top up e-toll cards around Suramadu access. The toll road management also opens the e-toll card complaint system to the complaints of e-toll card users with the online system and also to reduce transaction errors on toll roads.

Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the International Conference on Social Science 2019 (ICSS 2019)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
November 2019
ISBN
978-94-6252-839-0
ISSN
2352-5398
DOI
https://doi.org/10.2991/icss-19.2019.143How to use a DOI?
Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Muhammad Syarif
AU  - Rachmad Hidayat
PY  - 2019/11
DA  - 2019/11
TI  - Evaluation and Improvement of E-toll Card System at Toll Gate
BT  - Proceedings of the International Conference on Social Science 2019 (ICSS 2019)
PB  - Atlantis Press
SP  - 495
EP  - 499
SN  - 2352-5398
UR  - https://doi.org/10.2991/icss-19.2019.143
DO  - https://doi.org/10.2991/icss-19.2019.143
ID  - Syarif2019/11
ER  -