Proceedings of the International Conference on Smart Systems and Social Management (ICSSSM-2 2025)

<Previous Article In Volume
Next Article In Volume>

Navigating Digital Justice in the Marketplace with Special Reference to E-Commerce and Online Dispute Resolution in India

Authors
Ujjwal Ray Rajbangshi1, *, Bhawna Arora2
1Law College Dehradun, Uttaranchal University, Dehradun, 248007, Uttarakhand, India
2Law College Dehradun, Uttaranchal University, Dehradun, 248007, Uttarakhand, India
*Corresponding author. Email: ujjwal.rajbangshi@gmail.com
Corresponding Author
Ujjwal Ray Rajbangshi
Available Online 31 December 2025.
DOI
10.2991/978-2-38476-533-1_3How to use a DOI?
Keywords
E-commerce; Online Dispute Resolution; Online mediation; Digital Justice; Digital literacy; Equitable economy
Abstract

The rapid and constructive growth of e-commerce in India which has revolutionized consumer transactions, but at the same time also presented inevitable challenges in dispute resolution concerned with e-commerce. We know that traditional litigation is unsuitable for high-volume disputes in online markets due to delays, high costs, unreliability and limited accessibility. Online Dispute Resolution (ODR) has emerged as a specific solution that integrating technology with existing ADR tools and methods like negotiation, mediation, and arbitration. This study evaluates India’s progress and challenges in this area, focusing on issues of regulatory standardization, enforceability of outcomes, digital literacy gaps and most important “accessibility to justice.” The paper evaluates the extent to which ODR mechanisms uphold the principles of fairness, transparency, and accessibility under digital justice. The findings aim to inform policymakers, legal practitioners, and stakeholder of the society on strengthening ODR frameworks to enhance consumer trust and reliability and to ensure equitable dispute resolution in India’s digital marketplace.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

<Previous Article In Volume
Next Article In Volume>
Volume Title
Proceedings of the International Conference on Smart Systems and Social Management (ICSSSM-2 2025)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
31 December 2025
ISBN
978-2-38476-533-1
ISSN
2352-5398
DOI
10.2991/978-2-38476-533-1_3How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Ujjwal Ray Rajbangshi
AU  - Bhawna Arora
PY  - 2025
DA  - 2025/12/31
TI  - Navigating Digital Justice in the Marketplace with Special Reference to E-Commerce and Online Dispute Resolution in India
BT  - Proceedings of the International Conference on Smart Systems and Social Management (ICSSSM-2 2025)
PB  - Atlantis Press
SP  - 18
EP  - 31
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-533-1_3
DO  - 10.2991/978-2-38476-533-1_3
ID  - Rajbangshi2025
ER  -