Proceedings of the 15th International Symposium on Management (INSYMA 2018)
Session: Service Management
1 articles
Proceedings Article
Service Quality of Public Terminal Users in UPT-LLAJ East Java
Mrs. Sukesi, Rahma S.Muliasari
A bus terminal is a public transport infrastructure that is designated for the arrival or departures passengers and the loading or dropping off goods, Morlok (2005). From January 1st, 2017, terminal management has been under the authority of the Provincial LLAJ. The feasibility of the terminal is a priority,...