Effect of Website Quality on E-satisfaction

DOI

10.2991/isemss-19.2019.113How to use a DOI?

Keywords

Website quality, E-satisfaction, Website design.

Abstract

With the growing number of customers purchasing from shopping websites, it is imperative for retail owners to develop a clear understanding of the interactive effects between website quality and online customers. As a means of measuring website quality, a generic model must be developed. The purpose of this research is to explore the relationship between website quality and e-satisfaction. The researcher divided website quality into system quality, information quality, service quality, and design quality. Multiple regression was employed to exam the hypothesis. This study finally supported website quality was the significant, positive explanatory variable of e-satisfaction. The discussion and recommendation for site owners are also included.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Hsin-Jung Hsieh
PY  - 2019/09
DA  - 2019/09
TI  - Effect of Website Quality on E-satisfaction
BT  - Proceedings of the 2019 3rd International Seminar on Education, Management and Social Sciences (ISEMSS 2019)
PB  - Atlantis Press
SP  - 579
EP  - 582
SN  - 2352-5398
UR  - https://doi.org/10.2991/isemss-19.2019.113
DO  - 10.2991/isemss-19.2019.113
ID  - Hsieh2019/09
ER  -