Implementation of After-sales Service System based on SSI Improved Framework

DOI

10.2991/msmee-17.2017.289How to use a DOI?

Keywords

after-sale service; SSI framework improvement; system architecture workflow; function implementation

Abstract

In the highly competitive market environment, after-sales service has become the key for enterprises' survival. In order to solve the problem of difficult management of after-sales service, this paper surrounds framework improvements, system architecture workflows and business functions to construct the after-sales service system which is based on SSI framework. First of all, framework improvement processes are detailed introduced, improved methods on each layer are detailed elaborated; then, based on the improved framework, the system architecture workflow is implemented; finally, main business functions implemented by the system are described. The implementation of the system can centrally manage the repair, maintenance, installation and other daily work; standard after-sales service business processes, information manage spare parts, reduce the manpower, material resources and costs, which greatly improves the quality and management efficiency of after-sales service.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yongchang Ren
AU  - Yongzhe Ma
AU  - Hang Wang
PY  - 2017/05
DA  - 2017/05
TI  - Implementation of After-sales Service System based on SSI Improved Framework
BT  - Proceedings of the 2017 2nd International Conference on Materials Science, Machinery and Energy Engineering (MSMEE 2017)
PB  - Atlantis Press
SP  - 1603
EP  - 1607
SN  - 2352-5401
UR  - https://doi.org/10.2991/msmee-17.2017.289
DO  - 10.2991/msmee-17.2017.289
ID  - Ren2017/05
ER  -