Factor Analysis of Performance Appraisal with Employee Performance Promoter Score Approach in Hotel Sector in West Sumatera
- 10.2991/aebmr.k.220702.054How to use a DOI?
- Performance Management; Performance Appraisal; 360 Degree system; Employee Performance Promoter Score
This research is motivated by the importance of performance appraisal in the hospitality sector, performance appraisal can be interpreted as the quality and quantity of work achieved by an employee in carrying out his duties in accordance with the responsibilities given to him. Seeing the importance of performance appraisal, a standard is needed that becomes a reference in theoretical studies, especially in determining performance appraisal in the hotel sector. The purpose of this study is to analyze the performance appraisal factor which refers to the COVID-19 pandemic special event that has an impact on the tourism sector and affects the level of guest visits staying at the hotel. This study uses a purposive sampling technique with the 90 sample use in this research to represent the research population with the criteria of hotel employees who have worked for more than 1 year and worked during the Covid 19 period. The description of the problem was prepared using a research approach through quantitative methods. With data collection through interview techniques and data collection performance appraisal at the hotel. So that in the end an effective performance appraisal factor analysis will be formulated for hotels during the covid 19 period. The results of this study are the first stage in this study, where at this stage, the results obtained 8 factors are the results of factor analysis namely competency framework, attitude, professionalism, teamwork, work standard, discipline, personal appearance, and customer responsiveness and in the second stage, the researchers will use a 360-degree measurement of the performance appraisal system using the performance promoter score approach.
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Cite this article
TY - CONF AU - Trisna Putra AU - Youmil Abrian AU - Arif Adrian PY - 2022 DA - 2022/07/21 TI - Factor Analysis of Performance Appraisal with Employee Performance Promoter Score Approach in Hotel Sector in West Sumatera BT - Proceedings of the Eighth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA-8 2021) PB - Atlantis Press SP - 354 EP - 361 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.220702.054 DO - 10.2991/aebmr.k.220702.054 ID - Putra2022 ER -