A Student Satisfaction Index Model of Chinese College based on CSI

DOI

10.2991/ssemse-15.2015.530How to use a DOI?

Keywords

Customer Satisfaction Index; Student Satisfaction Measurement; Model; Higher Education

Abstract

According to the specific situation of Chinese Higher Education, this article modifies SCSB, ACSI, ECSI, and CCSI and explores to construct a Student Satisfaction Index Model of Chinese College, including structural variables such as information, college image, student expectation, perceived quality, perceived cost, perceived value, student satisfaction, student Complaint and student loyalty.

Copyright

© 2015, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Xiangqin Chen
AU  - Ming Yi
AU  - Lixia Yu
PY  - 2015/11
DA  - 2015/11
TI  - A Student Satisfaction Index Model of Chinese College based on CSI
BT  - Proceedings of the 2015 International Conference on Social Science, Education Management and Sports Education
PB  - Atlantis Press
SP  - 2079
EP  - 2082
SN  - 2352-5398
UR  - https://doi.org/10.2991/ssemse-15.2015.530
DO  - 10.2991/ssemse-15.2015.530
ID  - Chen2015/11
ER  -