Proceedings of the Asia-Pacific Social Science and Modern Education Conference (SSME 2018)

Research on Hotel Industry Personalized Service from the Perspective of Experience Economy

Authors
Yuan Zhang
Corresponding Author
Yuan Zhang
Available Online June 2018.
DOI
https://doi.org/10.2991/ssme-18.2018.21How to use a DOI?
Keywords
Hotel, Experience Economy, Individual Service
Abstract
Competition in the hotel industry is becoming increasingly fierce. If we want to be invincible, personalized service is an important factor. Innovative and personalized services to meet customers' experience needs have become an important measure to enhance the competitiveness of the hotel. Personalized service gives the guest who receives the service a sense of pride and satisfaction, and wins their loyalty.The inevitability of the formation of individualized service concept is clear and the quality of employees is improved in the process of implementing individualized service.
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Proceedings
Asia-Pacific Social Science and Modern Education Conference (SSME 2018)
Part of series
Advances in Social Science, Education and Humanities Research
Publication Date
June 2018
ISBN
978-94-6252-564-1
ISSN
2352-5398
DOI
https://doi.org/10.2991/ssme-18.2018.21How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Yuan Zhang
PY  - 2018/06
DA  - 2018/06
TI  - Research on Hotel Industry Personalized Service from the Perspective of Experience Economy
BT  - Asia-Pacific Social Science and Modern Education Conference (SSME 2018)
PB  - Atlantis Press
SN  - 2352-5398
UR  - https://doi.org/10.2991/ssme-18.2018.21
DO  - https://doi.org/10.2991/ssme-18.2018.21
ID  - Zhang2018/06
ER  -