Proceedings of the 1st Vocational Education International Conference (VEIC 2019)

The Role of Quality of Clothing Services on Customer Satisfaction in Convection CV. Surya Permata Surabaya

Authors
Lailatul Hanifi Rahmah, Supari Muslim, Mein Kharnolis, Alfiatul Khasanah
Corresponding Author
Lailatul Hanifi Rahmah
Available Online 19 December 2019.
DOI
https://doi.org/10.2991/assehr.k.191217.034How to use a DOI?
Keywords
service quality, manufacturing, customer satisfaction
Abstract

In general, companies engaged in industry, aim to do business professionally so that the desired goals can be achieved. Customer satisfaction depends on many factors, including the consideration of service quality. How far is customer satisfaction with CV. Surya Permata Surabaya? This study aims to determine the effect of service quality (X1) on customer satisfaction (Y), using a survey method that involves a sample of 40 customers. Data retrieval techniques are carried out by questionnaires and interviews, while data analysis techniques are carried out using product-moment correlation. The study found that quality of service has a positive and significant effect on customer satisfaction.

Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 1st Vocational Education International Conference (VEIC 2019)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
19 December 2019
ISBN
978-94-6252-865-9
ISSN
2352-5398
DOI
https://doi.org/10.2991/assehr.k.191217.034How to use a DOI?
Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Lailatul Hanifi Rahmah
AU  - Supari Muslim
AU  - Mein Kharnolis
AU  - Alfiatul Khasanah
PY  - 2019
DA  - 2019/12/19
TI  - The Role of Quality of Clothing Services on Customer Satisfaction in Convection CV. Surya Permata Surabaya
BT  - Proceedings of the 1st Vocational Education International Conference (VEIC 2019)
PB  - Atlantis Press
SP  - 199
EP  - 205
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.191217.034
DO  - https://doi.org/10.2991/assehr.k.191217.034
ID  - Rahmah2019
ER  -