The Role of Quality of Clothing Services on Customer Satisfaction in Convection CV. Surya Permata Surabaya
Authors
Lailatul Hanifi Rahmah, Supari Muslim, Mein Kharnolis, Alfiatul Khasanah
Corresponding Author
Lailatul Hanifi Rahmah
Available Online 19 December 2019.
- DOI
- 10.2991/assehr.k.191217.034How to use a DOI?
- Keywords
- service quality, manufacturing, customer satisfaction
- Abstract
In general, companies engaged in industry, aim to do business professionally so that the desired goals can be achieved. Customer satisfaction depends on many factors, including the consideration of service quality. How far is customer satisfaction with CV. Surya Permata Surabaya? This study aims to determine the effect of service quality (X1) on customer satisfaction (Y), using a survey method that involves a sample of 40 customers. Data retrieval techniques are carried out by questionnaires and interviews, while data analysis techniques are carried out using product-moment correlation. The study found that quality of service has a positive and significant effect on customer satisfaction.
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Lailatul Hanifi Rahmah AU - Supari Muslim AU - Mein Kharnolis AU - Alfiatul Khasanah PY - 2019 DA - 2019/12/19 TI - The Role of Quality of Clothing Services on Customer Satisfaction in Convection CV. Surya Permata Surabaya BT - Proceedings of the 1st Vocational Education International Conference (VEIC 2019) PB - Atlantis Press SP - 199 EP - 205 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.191217.034 DO - 10.2991/assehr.k.191217.034 ID - Rahmah2019 ER -