The Consumer Protection toward the Public Transportation Service of Bus Rapid Transit for the Disabilities in Semarang City

DOI

10.2991/icils-19.2019.14How to use a DOI?

Keywords

BRT Trans Semarang, Shelter, People with disabilities, Security and Safety rights, Consumer protection

Abstract

BRT Trans Semarang is a road vehicle designed to carry passengers from one place to another. BRT Trans Semarang offers eminent features and infrastructures than other kind of transportations. Despite the improvement, the features and infrastructures still had numerous drawbacks especially when it comes to facilities for people with disabilities because the installed ramps on certain shelters is too steep which can be dangerous for people with disabilities. The objectives of this study are (1) to analyze the features and infrastructures of public transportation services BRT Trans Semarang for people with disabilities in Semarang, and (2) to know the consumer protection of public transportation services BRT Trans Semarang for people with disabilities in Semarang. This study used a juridical empiric type of research with qualitative analytical approach. This study was conducted through primary data from interviews, observation, and documentation. While the secondary data obtained from bibliography and legislations. The result of this study showed (1) there are numerous constructions of features and infrastructures of BRT Trans Semarang which not suitable to the Ministry of Public Works and Public Housing Regulation No. 30/PRT/M/2006 concerning Technical Requirements of Accessibility Facilities On Buildings and Environments, particularly the slope of ramps, and (2) protection for people with disabilities as a consumer in terms of security and safety rights is endeavored based on the Law Number 8 of 1999 concerning Protection of Consumer. The conclusions of this study were (1) the construction of features and infrastructures of BRT Trans Semarang for people with disabilities is not fulfilling the standards, and (2) protection efforts for people with disabilities as a consumer consist of: facilitations, advocate care facility and peaceful settlement of disputes, and compensations.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Khoirul Sulistiyo Saputro
AU  - Nurul Fibrianti
PY  - 2019/11
DA  - 2019/11
TI  - The Consumer Protection toward the Public Transportation Service of Bus Rapid Transit for the Disabilities in Semarang City
BT  - Proceedings of the 2nd International Conference on Indonesian Legal Studies (ICILS 2019)
PB  - Atlantis Press
SP  - 78
EP  - 84
SN  - 2352-5398
UR  - https://doi.org/10.2991/icils-19.2019.14
DO  - 10.2991/icils-19.2019.14
ID  - SulistiyoSaputro2019/11
ER  -