Standardization of the Integrated District Administration Services Program to optimize Public Services in Sidoarjo Regency

DOI

10.2991/icss-19.2019.167How to use a DOI?

Keywords

public service; service optimization; Integrated District Administration Services

Abstract

Standardization of the Integrated District Administration Services Program to optimize Public Services in Sidoarjo Regency. An article based on theoretical study and critical review was conducted on the basis of the emergence of problems in the delivery of public services at the regional level. Some service constraints that occur are complicated requirements; Standard Operating Procedure (SOP) which is too many stages or it could be because it has not been well socialized; and the location of integrated service offices that are difficult to reach by the community and other inhibiting factors. To answer that problem down to the lower level; the Sidoarjo Regency Government has one of them launched the Integrated District Administration Services program since a decade ago. The purpose of this article is to describe and analyze the integrated district administration service program in Sidoarjo Regency using the theory of public service standards. Several types of services that are on average already exist in sub-districts throughout Sidoarjo include: Family Card Services (KK); Identity Card Services (KTP); Marriage Certificate Announcement Services Marriage Certificate Services; Moving Letters; Moving Letters Services; Services Job Seeker's Certificate; Service Recommendation Certificate of Police Records (SKCK); Permit to Establish Buildings (IMB) for Non-Residential Residential Levels; Legalization Endorsement Services.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - T Oktariyanda
AU  - DF Eprilianto
PY  - 2019/11
DA  - 2019/11
TI  - Standardization of the Integrated District Administration Services Program to optimize Public Services in Sidoarjo Regency
BT  - Proceedings of the International Conference on Social Science 2019 (ICSS 2019)
PB  - Atlantis Press
SP  - 385
EP  - 388
SN  - 2352-5398
UR  - https://doi.org/10.2991/icss-19.2019.167
DO  - 10.2991/icss-19.2019.167
ID  - Oktariyanda2019/11
ER  -