Proceedings of the 4th Asian Education Symposium (AES 2019)

<Previous Article In Volume
Next Article In Volume>

Analysis of Program Implementation Education of Consumer Protection in Improving Consumer Empowerment Index

Authors
Agus Satory, Lasmin Alfies Sihombing, Yeni Nuraeni, Mustaqim Mustaqim
Corresponding Author
Agus Satory
Available Online 15 May 2020.
DOI
10.2991/assehr.k.200513.071How to use a DOI?
Keywords
consumer protection education, consumer empowerment index
Abstract

There are two main factors that have triggered a low level of Consumer Empowerment Index (IKK) in Indonesia, namely the lack of public knowledge about regulations and institutions related to consumer protection, and complaints that are not common among consumers. Improved education can take advantage of the involvement of many Consumer Protections NGOs in various regions by prioritizing strengthening the consumer empowerment in eight sectors, particularly clean water, energy, health, medicine and food, housing and property, transportation, financial services and e-commerce. This study aims to analyze the implementation of consumer protection education programs in improving the IKK. The method of approach taken in this research is a normative juridical approach and is supported by empirical research. The results of the study show that on average consumers in Indonesia are still helpless with an IKK score of 40.41 (“capable” level) in 2018. This means that Indonesian consumers are only limited to being able to use their rights and obligations as consumers to determine the best choice and to use domestic products. IKK is an index that measures the level of consumer empowerment in Indonesia. The higher the value of the IKK shows that consumers in Indonesia are increasingly empowered.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

<Previous Article In Volume
Next Article In Volume>
Volume Title
Proceedings of the 4th Asian Education Symposium (AES 2019)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
15 May 2020
ISBN
10.2991/assehr.k.200513.071
ISSN
2352-5398
DOI
10.2991/assehr.k.200513.071How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Agus Satory
AU  - Lasmin Alfies Sihombing
AU  - Yeni Nuraeni
AU  - Mustaqim Mustaqim
PY  - 2020
DA  - 2020/05/15
TI  - Analysis of Program Implementation Education of Consumer Protection in Improving Consumer Empowerment Index
BT  - Proceedings of the 4th Asian Education Symposium (AES 2019)
PB  - Atlantis Press
SP  - 312
EP  - 317
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200513.071
DO  - 10.2991/assehr.k.200513.071
ID  - Satory2020
ER  -