Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021)
Session: Session 1
56 articles
Proceedings Article
The Role of Esprit De Corps as a Variable Moderation Between Workplace Incivility and Turnover Intention
(Study On Military Hospital in Indonesia)
Amos R. Patandung, Margono Setiawan, Mintarti Rahayu, Ananda Sabil
This study aims to determine the role of esprit de corps as a moderating variable for the relationship of incivility at work to the desire to leave voluntary nurses who work at the Gatot Subroto Army Central Hospital, Jakarta. The research sample was 240 voluntary nurses from a total of 606 nurses who...
Proceedings Article
Learners’ Perception Towards Online Classroom Environment during Pandemic of COVID-19, TPACK in EFL Context
Puji Astuti Amalia, Minarni Adham, Maulita, Sektalonir Bhakti
The pandemic of COVID-19 has changed many aspects of life across the globe including in Indonesia. In order to prevent the spread of COVID-19 the president of Indonesia announced national distancing rule and encouraged citizen to work and study at home. Universities have changed the learning system into...
Proceedings Article
Income of Women Traders Around the Coast of Kupang City Beach Attractions Before and During Covid 19
Veronika A. S. M. Flora, Yudha E. Nugraha, Christina W. Plaituka
The purpose of this study was to determine the business and income of women traders on the coast of Kupang City Beach attractions before and during the Covid 19 pandemic. The research method used was qualitative, the data collection techniques were observation and in-depth interviews with informants...
Proceedings Article
Study of Micro and Small Business Development Strategies in Economic Recovery Post COVID-19 Pandemic in Kupang-East Nusa Tenggara
Puteri Ayu Pratiwi, Rosdiana Mata, Rosmiati
This study aims to provide information on business development strategies MSBs in economic recovery post COVID-19 pandemic in Kupang-East Nusa Tenggara. The type of research used in this study is a qualitative descriptive approach. The sampling technique in this study was Proportional Random Sampling...
Proceedings Article
Factors Affecting the Adoption of Electronic Payment Technology in Service Applications Online Transportation in Indonesia
Moh Farid Najib, Vita Karima
This study aims to understand customer behavioral intention in adopting digital payment on online transportation services. Researcher modifies the Unified Theory of Acceptance, and Use of Technology 2 (UTAUT 2) theory in this research. With 200 respondents, this study identifies performance expectancy,...
Proceedings Article
Students’ Perceptions on Lecturers Affective Competence at Kupang State of Polytechnic
Rosdiana Mata, Puteri Ayu Pratiwi, Yosef P. Dheghu
This study aimed to investigate the student’s perception level in the learning process toward lecturers’ affective competence when online learning policies are implemented. This study used survey research by adapting research instruments that have been developed in previous studies by King, namely “Teacher...
Proceedings Article
Strategic Preferences Towards the Challenges of Destination Branding: A Case Study in Nusa Tenggara Timur Province
Rio Benedicto Bire, Imelda Regina Pellokila, Asbi Nasar
This study aims to rank strategical preferences pertaining to the challenges of destination branding in the Nusa Tenggara Timur (NTT) Province. Scarcity of empirical research into the related area of study, and the rise of tourism along with the challenges it encompasses, justifies a gap for the aforementioned...
Proceedings Article
Gender Differences in Covid-19 Vaccination Intention
Jappy P. Fanggidae, Stella Y. Sahetapy, Noldy D. P. Mumu
This study aims at investigating gender differences in accepting Covid-19 vaccination shot. Data were collected through a self-administered survey participated by adults who have never been vaccinated. We used Structural Equation Model analysis to examine the relationships between variables in the research...
Proceedings Article
Anticipated Guilt in Reducing Irresponsible Driving Among Youth People
Septia Dioh, Jappy P. Fanggidae, Noldy Mumu
The purpose of this study was to investigate whether anticipated guilt can increase the intention to drive safely among adolescents. They were selected as the population of this study because adolescents are the age group most affected by traffic accidents. To achieve the research objectives, in this...
Proceedings Article
Planning Area Design of Agro-Tourism in Bukit Raya Village, Kutai Kartanegara Regency, East Kalimantan Province
Anton Nurcahyo, Eman Sukmana, Bhanu Rizfa Hakim
The Government of Kutai Kartanegara (Kukar) Regency has decided the tourism sector as one of the mainstay sectors in increasing regional income, with indicators of the number of visits and movements of tourists and the average stay at Kukar accommodations during tourist activities. This is in line with...
Proceedings Article
Development of Applications for Making Evidence-Based Accounting Practice Modules
I Made Ariana, I Komang Sugiarta, I Made Bagiada, I Dewa Made Mahayana
Application development is needed to create transaction evidence-based basic accounting practice modules to increase learning effectiveness. The research problem is how to develop an application to create transaction evidence-based basic accounting practice modules? The general objective of this research...
Proceedings Article
Development of Spreadsheet Based Application for Hotel Accounting Practice Learning
Nyoman Sentosa Hardika, I Made Ariana, I Made Sudana, Ni Ketut Masih
A spreadsheet-based application for hotel accounting practices learning according to the uniform system of accounts for the lodging industry (USALI) needed by lecturers and students. The research objectives were: 1) to produce a spreadsheet-based application for learning hotel accounting practices according...
Proceedings Article
Audio-Visual Media of Spreadsheet Based Financial Management Learning to Support Blended Learning
Made Sura Ambara Jaya, Ni Ketut Sukasih, I Wayan Karman, I Made Ariana
Audio-visual media of spreadsheet-based financial management learning is indispensable to support blended learning to increase learning effectiveness. The research objectives were: 1) to produce audio-visual media for financial management learning based on spreadsheets, and 2) to analyze the test results...
Proceedings Article
Management Model of Rural-Owned Enterprises Due to Impact of Pandemic COVID-19 Based on Transformation of Economic Behavior
Ni Nyoman Aryaningsih, I Made Bagiada, Putu Rany Weda Suari, Made Dana Saputra
Empirical data on the development of rural-owned rural in 2020 shows that around 77% of rural-owned rural in Bali and around 73% are still running savings and loan businesses, and other businesses such as 19.8% shop business units, 8.8% market management businesses, waste management 10.8%, leasing 15.8%,...
Proceedings Article
Model of Sustainable Tourism System Application Between Borders of Indonesia and Timor Leste
Sari Bandaso Tandilino
Tourism is one of the sectors most affected by the COVID-19 pandemic. As a result, the Indonesian government decided to close access for foreign tourists. As a result, based on BPS data, foreign tourist visits fell very deeply to more than 80 percent in 2020 which only reached 4 million people with foreign...
Proceedings Article
The Role of Motivation to Mediate the Effect of Work from Home on Audit Quality at Public Accountant Firm in Bali Province
Ida Bagus Anom Yasa, I Ketut Sukayasa, I Ketut Parnata
The quality of the audit is a basic construction of the audit to be performed by the auditor during the conduct of the engagement. During the COVID-19 pandemic, auditing tasks become more risky, due to restrictions on the scope of the audit, as a result of the implementation of social distancing, so...
Proceedings Article
Factors That Influence Generation Z in Using E-Wallet During COVID-19 Pandemic
Maulita Maulita, Puji astuti Amalia, Fabiola B. Luturnas
Generation Z is a generation that cannot be separated from gadgets. Generation Z has been a market for e-wallet producers, especially during the Covid-19 pandemic since 2019. In other words, this pandemic has changed several ways of life. For instance, the new normal affects transaction activities for...
Proceedings Article
Bongkasa Pertiwi Tourist Village Resilience in Tackling Covid-19 Pandemic
Ni Nyoman Sri Astuti, Gede Ginaya, Ni Ketut Bagiastuti, I Ketut Suarja
This study aims to examine the resilience of the management of the Bongkasa Pertiwi Badung tourist village in the midst of the COVID-19 pandemic. The resilience of the management of the Bongkasa Pertiwi Badung tourist village is a form of resilience and adaptation to the empowerment of tourism villages...
Proceedings Article
Identification of Village Potential as a Basis for Development of Tourism Village in Tunua Village, North Mollo District South Central Timor Regency
Melky Kabu, Elim R.A Lau
The province of East Nusa Tenggara (NTT), has both natural and cultural tourist attractions that are very attractive to tourists. Some of the interesting tourist attractions in NTT are on Timor Island such as Boti village, Tamkesi traditional village, Oetune beach, Fatumnasi village, Fulan Fehan, Tunua...
Proceedings Article
The Effect of Understanding, Income, Promotion, and Trust on Cash Waqf Collection in Indonesia
Sigit Hartoko
Objectives—This study aims to determine, and measure the strength of the factors that influence the collection of Cash Waqf. The data obtained is used to build a strategy to increase the collection of Cash Waqf. This research uses quantitative methods. The research Variables include Understading, Income,...
Proceedings Article
Sport Tourism Development in Mali Beach Alor Regency - Indonesia
Elim R. A. Lau, Melky Kabu, Baskoro Handoko Putro
Sports Tourism is tourism to participate in sports activities both in the context of participating in competitions or just as fun in channeling sports hobbies. It is undeniable that tourism is one of the government’s mainstays in attracting the number of tourists. Various types of tourism and concepts...
Proceedings Article
Economic Impact of Tourism Development in Coastal Area: A Multiplier Effect Analysis Approach
Yudha Eka Nugraha, Veronika A. S. M. Flora
Coastal areas in Kupang is one of the places where economic activities between tourists and business units managed by local communities have taken place since the 1990s. However, research on the economic impact using multiplier effect approach has never been done in coastal areas of Kupang. Objective...
Proceedings Article
Competitiveness Potential of Agricultural Sector Products Market Prospects to Improve Community Welfare
I M M Arsana Dicriyani, K A B Wicaksana, I M A Putrayasa, N LG M
The aims of this Research to identify and determine agricultural sector commodities that have superior and potential levels in Tabanan district. Research method This research uses two types of research, namely: quantitative research and qualitative research. The method of data collection is carried out...
Proceedings Article
Fully Online E-Learning Model Development as an Online Learning Model During the Covid-19 Pandemic
Komang Sugiarta, Cening Ardina, I Komang Wiratama
During the Covid-19 pandemic, all teaching and learning activities at educational institutions were requested by the government to be carried out online. Therefore, there are no more learning activities carried out face-to-face in the classroom. This research was conducted to provide an overview of the...
Proceedings Article
Influence of Electronic Word of Mouth on Destination Image and Their Impact on Visiting Interests and Decisions
(A Case Study on Millennial Travelers)
Asbi Nasar
This study aims to assess several variables related tourism marketing, namely the influence of Electronic Word of Mouth (e-WOM) on the image of the destination, the influence of tourist destination image on interests, and influence of interest on visiting decisions. This study was conducted in Tablolong...
Proceedings Article
The Influence of Transfomational Leadership Style, Organizational Commitment and Working Spirit on Employee Performance
Study at On The Rock Hotel Kupang During the Covid-19 Pandemic
Lorens Riwu, Imelda Regina Pellokila, Merlin Luisa Malelak
This study aims to determine relationship between Transformational leadership style, organizational commitment, working spirit to employee performance where hotels are the main object of this research. Hotels in the tourism industry are accommodation facilities that can help tourists who are traveling...
Proceedings Article
The Professional Online Teaching Based on Integrity of Intellectual, Emotional, Spiritual Quotient at Diploma Business Administration Program in Bali State Polytechnic
Wayan Suryathi, Ketut Vini Elvarosa, I Made Widiantara, Sagung Mas Suryaniadi, Luh Made Wijayati
This research aims to analyze the professional online teaching and learning based on integrated of intelligence quotient, emotional quotient, spiritual quotient. Data were collected from 146 Population at Diploma Business Administration Programme in Bali State Of Polytechnic who already took 107 respondents...
Proceedings Article
Development of a Flexible Financial Planning Web-Based Application for Indigenous Communities at Village Credit Institution in Badung Regency, Bali
I Made Wijana, Anak Agung Putri, Suardani Suardani, I Ketut Suwintana, I Gusti Putu Fajar Pranadi Sudhana
This research aims to develop a Flexible Financial Planning Web-based application For Indigenous Village Communities at Village Credit Institution (LPD) in Badung Regency, Bali. This research is a continuation and refinement of previous research results. This stage includes: revision to be more flexible,...
Proceedings Article
VRIO Model as a Framework for Developing Tourism Competitiveness
Case Study in Tourism Village in Gianyar Regency, Bali
I Putu Mertha Astawa
The rapid development of the tourism industry, both at the national and world levels, has caused tourism destinations to be faced with quite tight competition. Competition can cause visitors to get many choices, and therefore in order for a tourism destination to be chosen by the majority of visitors,...
Proceedings Article
Development and Implementation of a Mobile-Based Accounting Terms Application as Self-Learning Kit in English for Vocational Purposes
Luh Nyoman Chandra Handayani, Gusti Nyoman Ayu Sukerti, I Made Riyan Adi Nugroho, Ketut Arya Bayu Wicaksana, I Wayan Dana Ardika
The dictionary of accounting terms plays an important role for students as an independent learning medium because it can make it easier for students to find vocabulary so they don’t need to use a general dictionary. To increase the effectiveness of using a dictionary of accounting terms, an accounting...
Proceedings Article
Towards Branding Kupang City: Local Community Perception
Imelda Regina Pellokila, Lorens Riwu, Melky Kabu
This study aims to examine the perception of the local community in terms of branding the city of Kupang in the Nusa Tenggara Timur (NTT) of Indonesia. The absence of related studies created a gap for this research to be conducted. We used a descriptive qualitative approach to identify and describe peoples’...
Proceedings Article
Organization as the Cause of Ship Collision in Indonesian Waters
Shanty Yahya
Ships have an important role in increasing world trade. The increase in the shipping industry has an impact on the marine transportation. The increase of the marine transportation is not in line with marine safety. There are risks when the ship on a voyage. One of them is a ship collision. Ship accidents...
Proceedings Article
Service Innovation in the New Normal Era at Restaurants in Ubud Bali Tourism Area
Ni Made Sudarmini, I Wayan Pugra, Ida Ayu Ketut Sumawidari, Ni Kadek Muliati, Ni Wayan Sukartini
The objectives of this study are to (1) analyze the factors that determine service innovation in terms of service demands in the new normal era; and (2) to find out the types of service innovations in the New Normal Era at the Restaurant in the Ubud Bali Tourism Area. The number of samples studied was...
Proceedings Article
Strategy Model for Strengthening the Creative Economy Tourism Sector of Karangasem Regency
Luh Linna Sagitarini, Made Sudiarta, Ni Wayan Wahyu Astuti
Creative economy development in Karangasem Regency is the right option to maintain economic resilience in conditions of worldwide crisis. The Creative Economy must be developed because the creative economy has great potential in making a big economic contribution; creating renewable ones; create innovation...
Proceedings Article
The Role of Resilience as a Mediation of the Variable Between Job Burnout and Investigators Performance (Study on Regional Police Nusa Tenggara Timur During the Covid-19 Pandemic)
Ridolof W. Batilmurik, Robert Noach, David Latupeirissa
The study aims at analyzing the direct and indirect effects of resilience, job burnout, and the performance of Special Investigation and Criminal Investigators of the East Nusa Tenggara Regional Police during the Covid 19 Pandemic. Investigators need resilience in law enforcement. Respondents were 57...
Proceedings Article
Online Cultural Activities Information on Customer Trust on Microfinance Institutions in Bali
I Putu Astawa, I Gusti Agung Bagus Mataram, Christantius Dwiatmadja
Live broadcast video has been widely used by a company or individual as a sales tool. Some literatures explain that it is mostly used by trading companies to influence customers. This study, however, explains cultural activities conducted by microfinance institutions used as a tool for attraction to...
Proceedings Article
The Effect of the Usage of Interactive Multimedia on the Students’ Concept Mastery and Critical Thinking Skill
I Ketut Suja, I Gusti Agung Sadnyana Putra, Ni Luh Eka Armoni, Ni Luh Ayu Kartika Yuniastari Sarja
This study aims to determine the influence of the use of interactive multimedia on the mastery of concepts and critical thinking skills of students in courses. Some of the most important findings expected in this study are (1) the influence of this model can improve students’ learning competence in the...
Proceedings Article
Evaluation of The NTT Province Regulation No.09 of 2019 Concerning the implementation of Regional Tourism
Elsa Dian Taimenas, Merlyn Luisa Malelak
The purpose of this study is to evaluate the extent to which the NTT Provincial Regulation No. 9 of 2019 concerning the Implementation of Regional Tourism, especially in Article 4 which contains the objectives of implementing this regional regulation, includes increasing economic growth, alleviating...
Proceedings Article
Expert System for Learning Disability Classification in School-Age Children
Fahriza Mutiara Fajariyanti, Dias Agata, Tri Harsono
Learning disabilities are generally defined as disorders of one or more basic psychological processes including the use of spoken or written language shown by children with poor ability to hear, think, read, write, spell, or solve mathematic problems. The purpose of this research is to classify learning...
Proceedings Article
Preliminary Study on Rural Tourism Development in Kutai Kartanegara Regency, East Kalimantan: Potential and Status
A Rinto Dwiatmojo, Novita Indriani, Yusni Nyura, Friscylia Merlina George, Khairul Hisyam bin Kamarudin
Rural tourism is an economic-driven activity that combines local community creativity, culture, and natural attractions and supported by appropriate facilities and accommodation for tourists. Kutai Kartanegara Regency might posses a combination of all these potentials due to itsstrategic location prior...
Proceedings Article
Implementation of Task-Based Language Teaching on Reading Comprehension by the Polytechnic Students
IWD Ardika, IMD Sumartana, Putu Dyah Hudiananingsih, Cahya Dewi, Rai Widanta, Gede Santanu
This study was aimed at determining the students’ comprehension of reading after TBLT method being implemented by knowing th effectiveness of TBLT for students, especially for the polytechnic students. TBLT learners are specifically faced with a challenge or problem to solve. This research used Classroom...
Proceedings Article
Lontar Leaves Webbing Craft as Element of Sustainable Cultural Tourism
Case Study on Sasando House in Oebelo Village, Kupang Regency
Martarida Bagaihing, Agustino Lukas Fischer Conterius, Christina Mariana Mantolas
This This study aims to identify lontar leaves webbing products as a cultural attraction at the Sasando House and to analyze the role of lontar leaves webbing crafts into Sustainable Cultural Tourism at the Sasando House. This research uses a descriptive qualitative method. The informants were the Sasando...
Proceedings Article
Capital Structure Analysis of Manufacturing Firms Listed on the Indonesia Stock Exchange (Idx) in the Covid-19 Pandemic Era
Agnes K. B. Mudamakin, Agusta Amanda Wulandari, Melda Mariana Poeh
The manufacturing industry contributes to the Indonesian economy, especially by enhancing export and import activities. The Covid-19 pandemic has reduced the manufacturing sector activities, which has also caused the termination of employment, closure of factories, and decline of production. This condition...
Proceedings Article
Potential Resources for Development of Sustainable Green Tourism in Sangkan Gunung Village, Karangasem Residency, Bali Province
I Gusti Made Wendri, Ida Ayu Elistyawati, Ni Made Rai Sukmawati
The present tourism trend shows that conventional tourist products begin to lose attractiveness since the tourist shifts interest to more quality tourist activities that allow active involvement. Green tourism with special-interest activities becomes the right offer made to the tourist. A related definition...
Proceedings Article
Participation of Local Communities in Supporting the Development of Dark Sky Tourism (Observatorium-Timau) Amfoang Central
Christina Mariana Mantolas, Syul Rosli Sanam, Martarida Bagaihing
This research is intended to understand the participation of local people in supportingthe Wisata Gelap Observatorium-Timau (Dark Tourism Observatory-Timau) in districtCentral Amfoang in Kupang District. The participation of local communities (3 Amfoang tribes) in giving their land to build the Timau-observatory...
Proceedings Article
Technology and Information System Expertise Demand for Accounting Professionals: A Requirements Analysis of Job Advertisements
I Made Suarta, I Ketut Suwintana, I Gusti Agung Oka Sudiadnyani
Digital transformation has driven change in business and industry ecosystems, and has also created a disruptive impact in the workplace. The purpose of this research is to describe the technology and information system skills needed by professional accountants as required in job advertisements. This...
Proceedings Article
The Impact of Financial Transparency Perception to Public Participation with Satisfaction as Mediation on Taneon Funan Bumdes in Oben Village Nekamese Sub-District
Darwin Yopie Kefi, Maria B. Ringga, Patrisius Seran
The objective of this current research was to know the impact of BUMDes financial tranparency perception to the public interest to be involved in the whole management stages of Taneon Funan BUMDes in Oben village Nekamese sub-district, with the satisfaction as mediation variable. There were 200 people...
Proceedings Article
Competency as one of the Predictors that Influence Google Classroom Usage
I Made Budiasa, I Ketut Suparta, Nyoman Mastiani Nadra
The outbreak of the Corona-19 virus has forced lecturers and students to carry out online learning with various communication media, one of which is Google Classroom (GC). The objectives of this study is to investigate predictors that affect GC adoption/usage. The method used in this research is a survey...
Proceedings Article
RPL Student Recruitment Assessment Model Based Technology in Pandemic Covid 19
Ni Ketut Bagiastuti, Ida Ayu Kade Werdika Damayanti, Ni Nyoman Sri Astuti
This study aims to find out how the technology-based assessment and recognition model is for the continuation of student recruitment for The Recognition Prior Learning(RPL) program in the midst of covid-19. With the government’s policy regarding restrictions on social interaction that applies also to...
Proceedings Article
Tourists Perceptions and Preferences of Sustainable Rural Tourism Management: A Case Study on the Bakas Tourism Area, Banjarangkan Sub District Klungkung Regency, Bali.
I Komang Mahayana Putra, Ni Wayan Sumetri, I Dewa Made Partika, I Wayan Eka Dian Rahmanu, Cokorda Gede Putra Yudistira, Kadek Dwi Cahaya Putra
The COVID-19 pandemic has had a tremendous impact on the development of the tourism sector in Bali. The pressure on the tourism industry is most evident in the massive decline in foreign tourist arrivals with massive cancellations and a drop in bookings. UNWTO recommendations, in order to speed up recovery...
Proceedings Article
Description Study of the Implementation of the MSME Credit Relaxation Policy Affected By Covid 19 in BPR Christa Jaya Kupang
Eugenia Hendrini P. Tanan, Wilsna Rupilu, Tiffany Natalia P. Gah, Agnes Kidi Beda Mudamakin
The involvement of banking institutions that maintain their existence as a provider of funds for MSME business activities most affected by the covid 19 outbreak is also supported by the Regulation of the Financial Services Authority of the Republic of Indonesia Number 48 / POJK.03 / 2020 on national...
Proceedings Article
The Local Culinary Potential to Support Tourism in Perean Village Bali
Ida Ayu Kade Werdika Damayanti, Made Suardani, Luh Linna Sagitarini
Culinary plays an important role in human life, because culinary itself cannot be separated from cultural, social, and economic elements. Tourists visiting a tourist spot will like to do culinary tours, especially every time they visit one area. Local cuisine can be a reinforcement of the tourism theme...
Proceedings Article
Improving the Performance and Competitiveness of the Company Through the Implementation of Blue Ocean Strategy in MSMEs Which Promotion is On-Line in Karangasem District
I Ketut Pasek, I Wayan Sukarta, I Komang Mahayana Putra, I Putu Yoga Laksana, I Gusti Ngurah Sanjaya, I Wayan Wirga
The existence of Micro, Small and Medium Enterprises (MSMEs) in quantity is relatively large, but their contribution to GRDP and export value is still relatively low. This condition requires MSMEs to make innovative breakthroughs in an effort to improve performance and competitiveness. One of the strategies...
Proceedings Article
Implementation Analysis of Financial Accounting Standards for Entities Without Public Accountability (Sak Etap) on Financial Statements of Bumdes Ora Et Labora in Usapisonbai Village, Nekamese District
Melda M. Poeh, Septia S. Dioh, Christian T. Peilouw
The purpose of this research was to analyze the implementation of the Financial Accounting Standards for Entities Without Public Accountability (SAK ETAP) of 2016 with the financial statements of BUMDes Ora Et Labora of 2020 in Usapisonbai Village. Data collection was carried out by interviewing and...
Proceedings Article
Strengthening the Financial Aspects, Characteristics and Competencies of Entrepreneurship to Improve the Performance of MSMEs Managed by Women
Wilsna Rupilu, Eugenia Hendrini P. Tanan, Tiffany Natalia P. Gah
MSMEs are a potential sector and have a strategic role and a very large contribution to the national economy. According to data from the Ministry of Cooperatives, Small and Medium Enterprises in 2019, the number of MSME actors as many as 65.465.975 million or 99.99% of the total number of entrepreneurs...
Proceedings Article
The Influence of Personality on Performance in Mediation of Work Engagement
(Study on Customer Service Employees in the Banking Industry in Kupang City)
Robert Noach, Ridolof W. Batilmurik, David Latupeirissa
This study analyses the mediating role of work engagement in the relationship between personality and employee performance, especially employees who work as customer service at a government-owned bank in Kupang City. It is explanatory research using a quantitative approach. The data source was gained...